The Conflict Resolution, Negotiation, Mediation and Presentation
Workshops - 2018
6, 7, 8 & 9 December 2018,
Bologna, Italy.
DAY 1 - Module 1 - Conflict Resolution and Management
- What is conflict
- Different types of conflict
- Positive and negative aspects of conflict
- Pro-active ways of dealing with conflict
- Choosing appropriate communication tactics when dealing with conflict
- Engaging external assistance in conflict management and resolution
- Intracultural and Intercultural aspects of conflict
- Exercising mindfulness in conflict resolution strategies
- Workshop exercise and feedback
DAY 2 - Module 2 – Negotiating Techniques for managing conflict
- Negotiating Effectively and identifying guidelines
- Demonstrating the process and principles of negotiating
- Language in negotiations
- Steps in negotiations from preparation to conclusion
- Negotiating an agreement in emails and the use of persuasive language
- Intercultural considerations in negotiations
- Handling problems and useful language to reach a negotiation
- Workshop exercise and feedback
DAY 3 - Module 3 – The Art of Mediation & Interpersonal Skills
- Overview of Mediation in the US, UK, EU and Italy
- What makes a good mediator
- Stages in Mediation Cycle
- The Language of Mediation
- Listening Skills
- Questioning Skills
- Mediation Strategies
- Managing Dirty Tricks
- Strategy for dealing with Challenging Behaviour
DAY 4 - Module 4 – Presentations in an intercultural environment
- Giving an effective presentation
- Referring to and describing visuals
- Using persuasive language
- Bringing it together
- How to deal with questions and interruptions from the audience
- How to deal with Q & A sessions
- How to create slides which are clear and easy to read
- Intercultural considerations in presentations
- Workshop: Presentation and feedback
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