Communicating Across Cultures

This course is designed to develop excellence in business communication in English. So whether you are receiving clients from abroad, visiting potential overseas suppliers, working in international teams, presenting, negotiating or just socializing after a hard day's work you need to be able to do three things to communicate effectively:-

1. You need to have an understanding of your own culture and the target culture you are dealing with. This means researching and analyzing the national, regional and corporate cultures of the people you are dealing with.

2. You need to be flexible in the way you communicate with people from other culture. This means adapting your style of communication to fit the situation. 

3. You need to develop an international style of communication that will enable you to get your message across effectively in all business and social situations. 

This course will help you develop the relevant skills which will improve your performance at work. 

Topics Include:-

  1. Developing Intercultural Skills
  2. Describing Corporate Cultures
  3. Developing flexible thinking to deal with different intercultural situations
  4. Managing first meetings
  5. Strategies for managing first meetings
  6. Building relationships
  7. Communicating Effectively
  8. Communicating clearly - good and bad news
  9. Managing international meetings
  10. Decision Making
  11. Dealing with different and difficult styles of communication
  12. Becoming a better listener
  13. Clarifying Meaning
  14. Listening Effectively
  15. Presenting Across Cultures
  16. Customizing your message for different audiences
  17. Managing questions effectively
  18. Writing Emails
  19. Communicating Clearly in emails
  20. Communicating sensitive messages effectively
  21. Negotiating across cultures
  22. Setting clear objectives for a negotiation
  23. Influencing strategies for negotiations
  24. Managing Conflict
  25. Understanding and avoiding conflict
  26. Dealing with conflict
  27. Working in an international team
  28. Introducing yourself to your team
  29. Giving and Responding to team feedback
  30. Managing diversity and creativity
  31. Getting the best out of an international team
  32. Problem -solving Techniques
  33. Profiling your intercultural competence


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